Cookie Policy

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Essential cookies

Essential cookies are vital and are required for the operation of the website. These cookies allow the site to function in relation to the choices you make. For example, when searching for fibre packages in your area, we will temporarily store the address and service type you selected to facilitate processing the order or enquiry.  These cookies are stored only during the browsing session and are deleted once a submission has been made or once your browser has been closed.

Functional cookies

Functional cookies are not required for the operation of the site but are highly recommended. They are general used to allow the site to keep track of logged in users. They are generally session cookies that get deleted when the browser is closed.

Performance cookies

Performance cookies are not required for the operation of the site, but do assist us in making the site more efficient and to troubleshoot any problems with the site. Some of these cookies anonymously track and count page views to gather statistics of how users interact with our site.

Targeting cookies

These cookies enable us and third-party services (Google Analytics, Facebook, LinkedIn) to collect aggregated data for statistical purposes on how our visitors use the website and how they reached our site through the respective marketing channels. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

Below is a list of cookies that are utilised on the site:

Cookie Category Purpose Type Expiry
cookie_preferences Essential This is used to remember a user’s cookie type preferences Persistent 90 days
accepted-cookies Essential This is used to remember a user’s acceptance of our cookie policy. Persistent 90 days
address Essential This is used to remember a location’s address when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
administrative_area_level_1 Essential This is used to remember the administrative area (e.g: province, state, county) a location is situated in when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
country Essential This is used to remember the country a location is situated in, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
lat Essential This is used to remember the latitude of a location, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
lng Essential This is used to remember the longitude of a location, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
locality Essential This is used to remember the locality (e.g. city, town) a location is situated in, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
override_redirection Essential This is used to override redirection to location-specific subsites based on IP address location. Session Session
postal_code Essential This is used to remember the postal code of a location, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
route Essential This is used to remember the street name where a location is situated in, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
stem_location_data Essential This saves the IP address location information (e.g: country, language) to help direct users to market specific subsites, serving more relevant information. Persistent 1 hour
street_number Essential This is used to remember the street number of a location, when searching for fibre or completing contact forms. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
subsite Essential This cookie remembers which subsite a user has selected. Session Session
type Essential This cookie remembers the product type a user is searching for, when searching for fibre packages at a particular location. This allows the correct product results to be returned. These cookies are cleared once a submission has been made or once the browser has been closed. Session Session
_ga Performance This cookie is used to annonymously count and track pageviews in order to provide statistics of how users interact with our website. Persistent 7 days
_gat_UA-166979775-6 Performance This cookie is used to annonymously count and track pageviews in order to provide statistics of how users interact with our website. Persistent 1 minute
_gcl_au Targeting This cookie is used to annonymously store and track conversions in order to provide statistics of how users reached our website through Google marketing channels. Persistent 7 days
_gid Performance This cookie is used to annonymously count and track pageviews in order to provide statistics of how users interact with our website. Persistent 1 day
_fbp Targeting This cookie is used to annonymously count and track pageviews in order to provide statistics of how users interact with our website. Persistent 90 days
_fbc Targeting This cookie is used to annonymously store and track conversions in order to provide statistics of how users reached our website through Facebook marketing channels. Persistent 90 days
lms_analytics Targeting Used to identify LinkedIn Members in the Designated Countries for analytics Persistent 30 days
AnalyticsSyncHistory Targeting Used to store information about the time a sync took place with the lms_analytics cookie Persistent 30 days
UserMatchHistory Targeting LinkedIn Ads ID syncing Persistent 30 days
bcookie Targeting Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform Persistent 2 years
li_sugr Targeting Used to make a probabilistic match of a user’s identity outside the Designated Countries Persistent 90 days
lidc Targeting To optimize data center selection Persistent 1 day
lms_ads Targeting Used to identify LinkedIn Members off LinkedIn in the Designated Countries for advertising Persistent 30 days

How to delete cookies completely?

If you want to restrict or block the cookies that are set by ours or any other website, you can do so through your browser settings. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this policy or our use of cookies, please contact us.